Shipping Policy

Shipping Info

Once an order has been placed it usually takes within 1 to 2 business days (excluding weekends and holidays) for Waterhawk Creations to process and make ready for shipping. Waterhawk Creations packages each of our products with great care to make sure from our end your product comes to you safely. 

 

Domestic Shipping Rates and Estimates

For calculated shipping rates:

The cost of shipping will be displayed in your shopping cart. Except when special promotions are offered for free shipping either in the form of a code or automatically applied.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at support@waterhawkcreations.com with your name and order number, and we will look into it for you.

Once your package has been sent by a carrier, the time of delivery is fully determined by the carrier. Any damaged cause in the shipping process is the responsibility of the carrier and any claims that may need to be filed is the responsibility of purchaser at a local office of the carrier. Take all packing materials that your product arrived in along with you as well.

USA sales only via our shopping cart!

If you are from another country email us at support@waterhawkcreations.com and we will do the best we can to accommodate you. Shipping, insurance, your country's taxes and duty fees are the responsibility of buyer on all purchases outside the USA. Please do not use our shopping cart.